NHS Shared Business Services provides Finance and Accounting services to NHS organisations. It is a Joint Venture between the Department of Health and Xansa, designed to enable NHS organisations to improve the efficiency of their finance function, and thereby free up funds for frontline care.
When Xansa PLC won the contract to form a joint venture with the UK Department of Health to run its financial service centres in March 2005, Iain Spence was engaged by the joint venture as Change Director to set-up and lead a Service Optimisation Programme delivering business and systems change.
So successful was the programme, that the Managing Director, Graham Robson, later left Xansa and NHS Shared Business Services to join us as a Partner.
When Xansa PLC won the contract to form a joint venture with the UK Department of Health to run its financial service centres in March 2005, Iain Spence was engaged by the joint venture as Change Director to set-up and lead a Service Optimisation Programme delivering business and systems change.
So successful was the programme, that the Managing Director, Graham Robson, later left Xansa and NHS Shared Business Services to join us as a Partner.
References
We "change management skills, which I rate as second to none, were also called upon as he reshaped the existing change programme to deliver the new operating model, installed rigorous programme management disciplines and built the team to manage the change"... Read More
Graham Robson
Managing Director
Achievements
Shared Services Head Of Change
Led the business and systems change programme to allow a 3-fold increase in operating capacity and a 35% improvement in efficiency in the back office shared service centre for Europe's largest employer, the National Health Service. Re-engineering the operations in Accounts Payable, Accounts Receivable, Financial Accounting, VAT, Cash Management and Management Reporting.
Leading a number of business and technology consultants, the project team are engaged in a programme of activities including process re-engineering, organisational design and change, and systems implementation. The end goal is a highly standardised and automated operation providing consistency of delivery and control and a significant improvement in operating efficiency.
Having defined the scope of the changes and set up the programme management disciplines and project team structure, we were then engaged in supporting the implementation.
Metrics & KPIs Scorecards
Designed & developed a detailed metrics framework and reporting pack to support the multi-client shared service centre, across Finance & Accounting, HR and Procurement services. Drill down from top-level KPIs into detailed metrics by process and by client.
Benefits Review
Carried out a benefits review for an NHS Trust client, identifying both the extent of benefits realised and opportunities available for wider operational re-engineering available post-outsource.